We get it, you ordered something and it’s not what you thought.
Any order can be refunded if product is not opened and remains in a sealed package within 30 days after order placement. We issue full refund of your payment after we receive the package back to one of our warehouses. We’ll refund you via the same method of payment with which you paid. You will receive the full purchase price of your product minus any shipping fees (unless of course, it was our error) within 3 business days after package is delivered back to us. If 30 days has passed since your purchase, we’re sorry, but we can’t accept this item as a return.
HOW TO MAKE A RETURN
Place items you’re returning in sturdy packaging. Make sure all items are packed tightly and securely. We’re not responsible for breakage during shipment of returned items.
Indicate whether you would like an exchange or a refund.
Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
Use the mailing address from our email that we will provide us upon receipt of your refund request.
Take the package to your preferred shipping location to have it delivered to us. (If you’re returning a product due to a defect or an error made by us, please include a copy of your shipping receipt with your package so we can refund your shipping costs.)
You’ll receive an email confirming your return request.
Refund is to be arranged within 3 business days after products are delivered to our warehouse.
A FEW SPECIAL CASES
If you’re returning 12 or more of the same items, there will be a 15% restocking fee due to inventory control and those pesky shelf life limits.
When returning items from an order that originally qualified for free shipping, $5.95 will be deducted from your total refund if the new order value (less the return) is less than $49.